Can I change my hotel?

The hotel does not change on its own. You book one package and the policy applies to all of it, so changing the hotel means changing the whole package.

In most cases it is not possible after purchase, because without a flexible option the package is non-changeable.

1. Can I ask for a change?

Yes. Open live chat inside your booking, from Manage Booking.

We check your package policy and availability, and tell you whether there is an option and what it costs.

2. When it is not possible

• When the package is non-changeable
• When there is no availability at the property you want

Important

• If you hit a problem with the hotel after check-in, overbooking for example, message us on live chat straight away: we handle that with the provider on the spot. See what to do if a problem comes up on your trip.
• Check the property details before you pay. See where you see the cancellation policy.