How do I cancel my booking?
The cancellation process depends on your package policy, as it stood at the time of purchase. Packages are non-refundable unless you selected a flexible option where one was offered. You can always send a cancellation request so we can check what options exist.
1. How do I request a cancellation?
You can request a cancellation:
- From Manage Booking, or
- By emailing the support team
Once we receive your request:
- We check whether cancellation is allowed
- We tell you clearly what applies and whether a refund is possible
2. When is cancellation not possible?
The trip is booked as one package, so the policy applies to the whole of it: the flight or the stay is not cancelled separately.
If no flexible option was selected, the package is non-refundable and cannot be cancelled without losing money.
We cannot override the rules of the suppliers behind the package.
Important
- If cancellation is allowed, there may be fees or a fare difference.
- The sooner you send the request, the more likely it is that options are available.
