How do I receive my travel documents?

Travel documents (tickets, hotel confirmations, boarding passes and so on) are emailed to you automatically and also appear in Manage Booking.

1. Flight tickets (e-tickets)

Once the booking is complete:

• Your e-tickets are issued shortly afterwards
• You receive them by email
• They also appear in Manage Booking

2. Hotel confirmation

Your accommodation confirmation is sent:

• In the confirmation email
• And on the Manage Booking page, along with all the room details

3. Boarding passes

Boarding passes are issued as soon as the airline's check-in opens.

If we do the check-in:

• We issue the boarding passes within the first hours of check-in opening
• We try to seat you next to each other when that is possible at no cost
• We email them to you and they appear in Manage Booking

If you do it yourself:

• You can check in directly on the airline's site or app and download your boarding passes from there

Important

• Boarding passes can never be issued before check-in opens.
• If a document is missing, or you need the email again, you can ask for it to be resent from Manage Booking or contact us.