I cannot find my booking. What do I do?

If you cannot see your booking in Manage Booking, or the confirmation email has not arrived, there are a few quick steps you can try.

1. Check your email

Look for:

• The payment confirmation email
• The email with your booking reference

And check these folders too:

• Spam / Junk
• Promotions / Updates (in Gmail)

Emails are often filtered there automatically.

2. Make sure you are using the right email

If you have several email accounts, check that:

• The booking was made with the email you are looking at
• There is no small typo from when you paid

A small mistake in the email is one of the most common reasons a booking does not show up.

3. Try Manage Booking again

If you have your booking reference:

• Go to Manage Booking
• Enter your email and the reference

If the booking exists in the system, it will appear straight away.

4. Contact us

If after all that you still cannot find it:

• Send us a message

Our team will track down your booking and correct a wrong email if that is what happened.

Important

• A booking is valid from the moment the payment goes through and the confirmation email is sent, even if that email never reached you.
• Do not try to make a new booking before you contact us. You could be charged twice.