My booking says "In progress". What does that mean?

An "In progress" status means your booking has been registered successfully, but our team is running the necessary checks before all the services (flights, accommodation and so on) are issued.

Every booking also goes through a manual check, so we are sure everything is correct before the travel documents are issued. That is why it can take a little time.

How long does it usually take?

• During working hours: usually done within an hour.
• In the evening: it may be completed the next morning.

This is normal and part of how we check every booking carefully.

What happens when it is done?

Once the check is complete and the documents are issued:

• You will receive an email with your flight tickets
• The booking will show as "Completed" in Manage Booking
• You will see all your trip details

When should I contact you?

If the booking stays "In progress" for more than 12 hours, or you need it urgently:

• Send us a message through Manage Booking, or
• Reply to the confirmation email

We will look at it as a priority.

Important

• An "In progress" status does not mean something is wrong, only that our team is finishing the checks.
• Your booking counts as active and held from the moment you receive the confirmation email.