What happens if my flight is delayed or cancelled?
In the event of a delay or cancellation, the airline's rules and obligations always apply, under European law and their own policies.
If the flight is delayed
Depending on how long the delay is, the airline may offer:
- An alternative flight
- A voucher or compensation (where it is due)
- Basic care (water, food, accommodation if needed)
In every case:
- You can contact our support
- We guide you through your rights and the next steps
If the flight is cancelled
The airline usually offers two options:
- Rerouting onto another available flight
- A refund for the flight portion (as the airline determines)
Our team will tell you:
- What options the airline is offering
- What you are entitled to under the regulation
- How to proceed correctly
Who makes the request?
- You can send us a message or request through Manage Booking, and we will handle the communication and keep you informed of every option.
Important
- Responsibility for delays and cancellations lies entirely with the airline.
- The hotel or accommodation is not automatically compensated by us or by the airline, unless there is a policy that covers it.
- Either way, we are beside you to guide you and help you find the best solution available.
