Help Center

Accommodation & Hotels
- Are child discounts offered? How are they calculated?
- Can I change hotel after booking?
- Can I choose a double bed or twin beds?
- What do the different room types mean?
- Will I pay anything extra at the hotel (tourist tax, deposit)?
- Will I stay in the room I see in the photos?
Account & Membership (XP)
- How do I change my email or phone number?
- How do I delete my account?
- How do I earn XP?
- I forgot my password. What do I do?
After booking / Manage booking
- How do I add baggage after booking?
- How do I change traveller details?
- How do I receive my travel documents?
- I cannot find my booking. What do I do?
- My booking says "In progress". What does that mean?
- Where do I see my booking?
Cancellations & Changes
- Can I change my dates?
- Can I change my hotel?
- Can I change traveller names?
- How do I cancel my booking?
- What happens in case of illness or an emergency?
- Where do I see the cancellation policy before I book?
Children, Infants & Ages
- Are there child discounts? How are they applied?
- Can minors travel without a parent?
- What applies to infants (0 to 2 years)?
- What do children need in order to travel?
Discount Programmes / Referral
- Can I become an affiliate or creator partner?
- How do I use a discount code?
- How does the referral programme work?
Flights & Baggage
- Can I change my flight after booking?
- How can I add an extra suitcase?
- How do I choose specific or adjacent seats on the plane?
- What baggage is included in the price?
- What happens if my flight is delayed or cancelled?
- When do I receive my tickets and boarding passes?
Partnerships
- I have a property. How can we work together?
- I want a commercial or brand partnership.
Payments & Installments
- Are Revolut and Klarna supported?
- Can I pay in interest-free installments?
- Can an invoice be issued?
- When do I have to pay?
- Which payment methods are supported?
Safety & Trust
- How are my payments kept secure?
- How do I know my booking is progressing normally
- Is it safe and reliable to book with ReGo Travel?
- What is regotravel.com and why is it emailing me?
Search & Packages
- Can I book only a flight or only a hotel?
- How do I start a search?
- How does the Low-Cost Calendar work?
- Is the price per person or the total?
- What does each City-Break Bundle include?
- What filters are available in the results?
- Why do prices change?
Support & Contact
- How do I talk to a person and not a bot?
- How fast do you reply?
- I did not find what I was looking for. What do I do?
- I have a problem during my trip. How do I reach you?
Travel Documents & ID
- Are there age limits for booking?
- Do I need a passport for certain destinations?
- What do I need to know before travelling to the United Kingdom?
- What do children need in order to travel?
- What documents do I need to travel within the EU?
What is included & What is not
- Are airport transfers included?
- Are breakfast, city tax and baggage included?
- What does the package price include?
- What is NOT included in the price?

Are Revolut and Klarna supported?

Revolut

Yes. Revolut works normally. You can pay with any Revolut card (Visa or Mastercard), exactly as with a Greek card.

Klarna

Yes. You can pay with Klarna on all ReGo packages up to one thousand euros.

With Klarna you can:

Pay for your trip in installments
Complete your booking quickly and securely
Plan your trip without paying the full amount up front

Still need help?

Our team is here for you.