Is it safe and reliable to book with ReGo Travel?
Yes. ReGo Travel is a licensed, insured and certified Greek travel platform.
We are not asking you to take our word for it. Below are the names and the numbers, not general promises.
Our credentials at a glance
- Ministry of Tourism licence: Registry No. 0260E60000641901
- Public liability insurance: ERGO, Policy No. 2081477382/1
- HATTA member: Hellenic Association of Travel and Tourist Agencies
- Elevate Greece: the national registry of innovative startups
- Offices: Sarantaporou 48, Peristeri 12134, Attica, Greece, with a Greek support team
- Official domains: rego.gr and rego.travel for the website, regotravel.com for email only
What travellers say
Our Google review score is 4.9 out of 5. The reviews are written by our customers, we do not moderate them, and they are public: read them on Google.
Ministry of Tourism licence
We operate under an official licence from the Greek Ministry of Tourism. That means we meet every legal requirement for offering you travel services.
Registry No. 0260E60000641901
The number is public: it is printed in the footer of every page and on the payment page, and you can confirm it with the Ministry of Tourism whenever you want.
Public liability insurance
We are insured with ERGO, one of the largest insurance companies in Europe. Your booking is financially protected.
ERGO, Policy No. 2081477382/1
HATTA member
We belong to the Hellenic Association of Travel and Tourist Agencies, the largest professional body in the sector. Your booking goes through trusted structures.
Elevate Greece
ReGo is listed on Elevate Greece, the national registry of innovative startups, which recognises that we are building something modern and dependable.
Your money
✅ We never store card details. The payment is completed on the provider's page over an encrypted connection. See how your payments are kept secure.
✅ Certified payment providers: Stripe and Viva, the same providers large international platforms use. See which payment methods are supported.
✅ You only ever pay on rego.gr or rego.travel. We never ask for a transfer to a personal account, or for card details by email.
✅ An invoice if you need one. See how an invoice is issued.
Before you pay
✅ Clear prices. You see exactly what the price includes and what it does not before you enter any payment details. No hidden fees.
✅ The cancellation policy before you book. See where the cancellation policy appears so you know what applies before you commit.
✅ Written terms. Our Terms and Conditions and Privacy Policy are public and apply to every booking.
After you book
✅ You can see your booking. Manage Booking holds your documents, the status of the booking and all your requests. See how you know your booking is progressing.
✅ You talk to people. Messages reach our team, not a bot. See how to reach a human.
✅ Live chat inside the booking. The fastest route to our team, including while you travel. See what to do if a problem comes up on your trip.
Your data and your email
✅ GDPR. What we keep and for how long is set out in the Privacy Policy.
✅ One domain for our email. Our messages leave regotravel.com fully authenticated. Read what regotravel.com is so you can recognise genuine email and spot scams.
What we do not promise
Trust is also built on what we do not claim:
- We do not guarantee a response time. During working hours we usually reply within minutes and we aim to resolve in under 48 hours, but we do not promise it. See how fast we reply.
- Packages are non-refundable, unless you pick a flexible option where one is offered. We say so before you pay, not after. See where you see the cancellation policy.
- Not every change is free. Where the supplier charges for it, we tell you before the change goes through.
If any of this leaves a question open, ask us. We answer before you book too.
