I have a problem during my trip. How do I reach you?
The fastest way to reach us is live chat inside your booking. It goes straight to our team, with your booking reference and trip details already attached.
1. Live chat inside the booking
- Go to Manage Booking
- Open your booking
- Tap Live chat and tell us what is happening
From there you can report a problem with the flight or the hotel, ask for changes, or simply ask for help.
2. By email
You can also reply to your booking confirmation email. We watch both email and live chat constantly, and every message reaches our team, not a bot.
3. What helps us help you
- What exactly is happening, and where you are
- When it happened
- Photos or documents, if you have them (a note from the hotel or the airline, for example)
Important
- Requests from travellers already at their destination, or departing soon, are served first. See how fast we reply.
- If the problem is with the hotel, tell the front desk as it happens too: it helps solve it on the spot and it documents your case.
- In a genuine medical or safety emergency, call the local emergency services first and tell us straight after.
