How do I change my email or phone number?

There is a difference between your account details and the contact details on a specific booking. Depending on which one you want to change, the process is different.

1. Changing your account email or phone

Your account email and phone can be changed easily and instantly from your profile.

How:

1. Sign in
2. Go to Profile
3. Update your email or phone
4. Save your details

There is no need to contact our team.

2. Changing the email or phone on a booking

If you want to change the contact details tied to a specific booking (so you receive boarding passes, notifications, confirmations):

This cannot be changed from your profile. You need to contact our team.

How:

1. Go to Manage Booking
2. Choose Request a detail change
3. Send us the new email or phone number

We will need to run a quick identity check to make sure the change is coming from the right person.

Once the check is done, we update the booking details.

Important

• Account details change instantly from your profile.
• Booking details are changed only by our team, for security reasons.
• If you are not receiving emails or texts about your trip, tell us right away so we can fix it.