Account & Membership (XP)

Help Center

Accommodation & Hotels
- Are child discounts offered? How are they calculated?
- Can I change hotel after booking?
- Can I choose a double bed or twin beds?
- What do the different room types mean?
- Will I pay anything extra at the hotel (tourist tax, deposit)?
- Will I stay in the room I see in the photos?
Account & Membership (XP)
- How do I change my email or phone number?
- How do I delete my account?
- How do I earn XP?
- I forgot my password. What do I do?
After booking / Manage booking
- How do I add baggage after booking?
- How do I change traveller details?
- How do I receive my travel documents?
- I cannot find my booking. What do I do?
- My booking says "In progress". What does that mean?
- Where do I see my booking?
Cancellations & Changes
- Can I change my dates?
- Can I change my hotel?
- Can I change traveller names?
- How do I cancel my booking?
- What happens in case of illness or an emergency?
- Where do I see the cancellation policy before I book?
Children, Infants & Ages
- Are there child discounts? How are they applied?
- Can minors travel without a parent?
- What applies to infants (0 to 2 years)?
- What do children need in order to travel?
Discount Programmes / Referral
- Can I become an affiliate or creator partner?
- How do I use a discount code?
- How does the referral programme work?
Flights & Baggage
- Can I change my flight after booking?
- How can I add an extra suitcase?
- How do I choose specific or adjacent seats on the plane?
- What baggage is included in the price?
- What happens if my flight is delayed or cancelled?
- When do I receive my tickets and boarding passes?
Partnerships
- I have a property. How can we work together?
- I want a commercial or brand partnership.
Payments & Installments
- Are Revolut and Klarna supported?
- Can I pay in interest-free installments?
- Can an invoice be issued?
- When do I have to pay?
- Which payment methods are supported?
Safety & Trust
- How are my payments kept secure?
- How do I know my booking is progressing normally
- Is it safe and reliable to book with ReGo Travel?
- What is regotravel.com and why is it emailing me?
Search & Packages
- Can I book only a flight or only a hotel?
- How do I start a search?
- How does the Low-Cost Calendar work?
- Is the price per person or the total?
- What does each City-Break Bundle include?
- What filters are available in the results?
- Why do prices change?
Support & Contact
- How do I talk to a person and not a bot?
- How fast do you reply?
- I did not find what I was looking for. What do I do?
- I have a problem during my trip. How do I reach you?
Travel Documents & ID
- Are there age limits for booking?
- Do I need a passport for certain destinations?
- What do I need to know before travelling to the United Kingdom?
- What do children need in order to travel?
- What documents do I need to travel within the EU?
What is included & What is not
- Are airport transfers included?
- Are breakfast, city tax and baggage included?
- What does the package price include?
- What is NOT included in the price?

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