How do I delete my account?

You can ask us to delete your account, but that is only possible if there are no active bookings linked to it.

1. I have active bookings. What applies?

If you have one or more active bookings, the account cannot be deleted until every trip is complete. That is necessary for:

• security,
• tracking your bookings,
• and sending documents (tickets, boarding passes and so on).

2. I have no active bookings. How do I delete the account?

If there is no active booking:

1. Contact our team
2. We will run a short identity check
3. We will go ahead and delete your account

Important

• Deletion is permanent and cannot be undone.
• Deleting the account loses all your account details, XP, levels and bonus points.
• If you have questions, or you simply want to update your details, our team can help without deleting anything.